Refund & Cancellation Policy

Cancelling a plan

Plans are month to month. Cancel at any time by emailing info@gardenvista.sbs or replying to your confirmation email. Cancellation stops the next renewal charge; your child keeps access to sessions already paid for through the end of the billing month.

First-month satisfaction window

If your child attends their first session and the fit is wrong, tell us within 7 days of that session and we will refund that month's fee in full, less any sessions already attended beyond the first.

Missed or rescheduled classes

• Tell us at least 12 hours before a session and we will move your child to another group that week where space allows.
• Missed sessions without notice are not refunded, but we will always try to find a make-up slot.
• If GardenVista cancels a session, we reschedule it or credit the session to your next invoice.

Requesting a refund

Email info@gardenvista.sbs with the guardian name, the class, and the reason. We respond within 2 business days and approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or card issuer.

Non-refundable items

Sessions already attended, and any optional one-to-one mentor sessions already delivered, are non-refundable.

Disputes

If something is wrong with a charge, contact us before raising a dispute with your bank — we can almost always resolve it faster directly.

Contact

GardenVista LLC, 225 Ridge Rd, Des Allemands, LA 70030. Email info@gardenvista.sbs. Phone +1 (570) 257-6473.